Privacy Policy

19Rich Australia is committed to protecting the personal information of its members and maintaining responsible data practices across all platform services.

Our Approach to Privacy

Privacy is a core part of how 19Rich operates. Members can expect their information to be collected only where necessary, stored securely, and used only for legitimate platform purposes.

This Privacy Policy applies to all members who register, deposit, play or otherwise interact with 19Rich services.

What We Collect

19Rich may collect information provided during account registration, verification, payment processing and support interactions.

This includes name and contact details, account credentials, transaction records, payment method information, device and browser data, and communications with the support team.

How We Use It

Information collected by 19Rich is used to operate the platform, process transactions, verify accounts, prevent fraud, provide support and improve services.

Where members have opted into promotional communications, information may also be used to send relevant bonus updates and account offers.

Keeping Information Secure

19Rich applies technical and administrative measures to protect member information from unauthorised access, loss or misuse.

Members support account security by maintaining strong passwords, protecting login credentials and contacting support promptly if suspicious activity is noticed.

Payments and Transactions

Payment details are collected to process deposits and withdrawals and to support account verification where required.

Transaction records may be retained for a reasonable period to support security reviews, dispute resolution and operational requirements.

Cookies

19Rich uses cookies to maintain login sessions, support website functionality and gather anonymised usage data.

Browser settings allow members to manage cookie preferences, though adjusting certain settings may affect platform performance.

19Rich does not sell personal data. Information may be shared with payment processors, technology providers and professional advisers only where operationally necessary.

Disclosure to relevant authorities may occur where required by applicable law or platform integrity obligations.

Retention

Member data is retained for as long as the account is active and for a reasonable period following closure to support security, dispute handling and any applicable obligations.

Member Rights

Members can contact 19Rich support to request access to account data, ask for corrections, or raise questions about data handling. Communication preferences can also be updated through the support team.

Updates

This Privacy Policy may be revised to reflect changes in platform operations, legal requirements or security practices. Members are encouraged to check this page from time to time.

Contact

Privacy questions and data requests can be directed to the 19Rich support team through live chat, available around the clock on the platform.